Terms of service

Last updated: 2026-07-10

1. Who we are

VoipAgent ("the service") is operated by VoIP Associates LTD ("we", "us"). These terms govern use of the service and its consoles at voipagent.dev and its subdomains.

2. The service

VoipAgent provides outbound AI calling, live call translation, SIP trunking, phone numbers (DIDs), and SMS. Accounts are provisioned by us; there is no self-serve signup.

3. Accounts and credentials

You are responsible for keeping credentials (portal passwords, SIP passwords, API secrets) confidential and for all activity under your account. Tell us immediately at hello@voipagent.dev if you believe an account is compromised. Changing a password revokes existing sessions.

4. Billing

• The service is prepaid. Your balance equals funds added minus rated usage.
• Calls are rated per your agreed rate table, with per-destination initial and increment charge blocks, to four decimal places.
• Call records typically appear in your portal within minutes of call completion; balances derive from rated records.
• If your balance is exhausted, outbound service may be suspended until funds are added.
• Billing disputes: raise within 30 days of the disputed charge; we will reconcile against the call record ledger.

5. Acceptable use

You must not use the service for unlawful calling or messaging, including calls or SMS that violate telemarketing, robocalling, caller-ID, or consent rules applicable in the destination country; fraud; harassment; or attempts to defraud carriers. You are responsible for the legality of your traffic, including AI-generated voice content and any required disclosures to called parties. We may suspend traffic that we reasonably believe is unlawful or that endangers our carrier relationships.

6. Service levels

The service is provided without a contractual uptime guarantee unless separately agreed in writing. We do not guarantee call completion, carrier availability, or uninterrupted operation.

7. Data

Call records, recordings where enabled, transcripts, and message logs are processed to operate and bill the service. See the privacy policy.

8. Suspension and termination

Either party may end the relationship with written notice. We may suspend service immediately for non-payment, security risk, or acceptable-use violations. On termination, unused prepaid balance is settled per your agreement with us.

9. Liability

To the maximum extent permitted by law, our aggregate liability is limited to the amounts you paid for the service in the three months before the claim. We are not liable for indirect or consequential loss, or for the content or outcome of calls you place.

10. Governing law

These terms are governed by the law of the jurisdiction in which VoIP Associates LTD is registered.

11. Changes

We may update these terms; material changes are announced to account contacts before they take effect. The date above reflects the current version.